SHIPPING & RETURNS
Orders are processed in Southern California and ship out using USPS first class/priority shipping. Your order will be updated with the tracking number once the order has been shipped, sent via email. Unfortunately, due to the variance in other countries and their compliance laws, International orders do not receive a tracking number. International orders will be updated with customs numbers if applicable.
Orders for decals, and banners do not receive a tracking number.
Decal and banner orders are processed within a couple days, and shipped. If you ordered from outside of the United States, it will take longer to get to you as the package has to clear your countries customs.
If you have any questions regarding your order, please contact SubieWerks via email (firstname.lastname@example.org).
If you purchased any apparel with your order please allow for 3-5 business days to process the order; all apparel is made to order.
COVID-19 DISCLAIMER: PLEASE ALLOW EXTRA TIME FOR ORDERS TO PROCESS, SHIPPING PROCESSES AROUND THE COUNTRY HAVE SLOWED
INTERNNATIONAL ORDERS ARE TAKING LONGER THAN BEFORE TO BE DELIVERED DUE TO COVID-19, AND YOUR RESPECTIVE COUNTRIES RESPONSE. EXPECT DELIVERY TO TAKE ABOUT ONE TO TWO MONTHS. THIS IS DUE TO THE CUSTOMS PROCESS AND SCREENING TAKING LONGER THAN BEFORE, TO ENSURE EVERYONE'S SAFETY.
THANK YOU FOR UNDERSTANDING.
RETURN & EXCHANGE POLICY
Sales for decals, banners, accessories (including mystery boxes) and other products are final and returns are not accepted.
Apparel orders cannot be returned; however, you can exchange your apparel for another size. Clothes must not be worn, unwashed, and in new condition. Exchanges must be made within 3 days of the delivery date. (Design and color must be the same as exchanged items). Buyer pays return shipping and re-shipping of the item.
Certain items are not eligible for returns, and are labeled accordingly in the item's description.
Limited edition item sales are final.
COVID-19 DISCLAIMER: Due to a shortage of suppliers, and availability of apparel, exchanges are not accepted at this time. Once things return to normal after the global pandemic this policy will be lifted.