SHIPPING & RETURNS
RETURN & EXCHANGE POLICY
Orders including decals, banners, accessories (including mystery boxes) and other products are final and returns are not accepted.
Limited edition item sales are final, all apparel order sales are final
All sales are final.
Exchanges are not possible at this time due to COVID-19
Orders are processed in Southern California and ship out using USPS first class/priority shipping. Tracking numbers are sent via email once orders have shipped. Unfortunately, due to the variance in other countries and their compliance laws, it is up to your country's postal service to update your tracking.
Orders for decals, and banners do not receive a tracking number if ordered by themselves.
INTL Orders: SUBIEWERKS is not responsible for any duties, tax, or customs fees in any circumstances. The buyer is responsible for any duties, taxes, or fees.
INTERNATIONAL ORDERS ARE NOW LIMITED TO ONE OUTERWEAR ITEM AND TWO SHIRTS PER ORDER.
If you have any questions regarding your order, please contact SubieWerks via email (firstname.lastname@example.org).
Please allow for 3-5 business days to process the order; all apparel is made to order.
COVID-19 DISCLAIMER: PLEASE ALLOW EXTRA TIME FOR ORDERS TO PROCESS, SHIPPING PROCESSES AROUND THE COUNTRY HAVE SLOWED
INTERNATIONAL ORDERS ARE TAKING LONGER THAN BEFORE TO BE DELIVERED DUE TO COVID-19, AND YOUR RESPECTIVE COUNTRIES RESPONSE. EXPECT DELIVERY TO TAKE ABOUT ONE TO TWO MONTHS. THIS IS DUE TO THE CUSTOMS PROCESS AND SCREENING TAKING LONGER THAN BEFORE, TO ENSURE EVERYONE'S SAFETY.
THANK YOU FOR UNDERSTANDING.